XenDesktop Logon Failure: Desktop Viewer Pops up and Closes
Know this problem? You try to start a XenDesktop session, Desktop Viewer opens … and closes. Then nothing.
When you look at the machine in Desktop Studio you find that everything looks good: it is registered with the DDC and it is not in maintenance mode. However, you find an event with the following properties in the application event log:
Source: Citrix ICA Service
Event ID: 1260
Type: Warning
Description: ICA connection is cancelled because auto-logon is enforced and auto-logon failed.
For more information, see
http://support.citrix.com/proddocs/topic/online-plugin-121-windows/ica-sson-enable.html.
Hugh?
Clicking the URL given in the event does not help much:
Solution
As always, the solution is simple – once you know what it is: the user right allow log on locally was missing. This can be configured through Group Policy here: Computer Configuration -> Policies -> Windows Settings -> Security Settings -> Local Policies -> User Rights Assignment.
By default the following users & groups are granted the right to log on locally on Windows 7 and 8:
- Guest
- Administrators
- Users
- Backup Operators
5 Comments
Helge,
I am still not able to get the desktop after adding the reqd group policy. Would you be able to share the ICA launch file that you used?
Not any more, no.
Hello Amar,
Check the authentication settings in your web interface. Look for the domain if it’s netbios added. If so, change it to the FQDN of the domain. Or try to disjoin/join the machine. Hope it helps.
was with a citrix support engineer on the line, and Helge Klein on the other room, first response in google was this page. serendipity…
in our case the solution was to add a regentry
create a new DWORD value called ‘EnforceAutoLogon’ in HKLM\Software\Policies\Citrix, and set it to 0.
Hi RZ,
Thanks a lot. Adding the registry key and a restart worked perfectly.