Troubleshooting Archives • Helge Klein

Creating an Application Crash Dump

How to enable local application crash dump creation globally or for a specific process executable only.

Streamed Video Audio Sync Problems on Windows 10 / Realtek Sound

I have been watching streaming video for a very long time. It always worked beautifully, in high resolutions and from any site: YouTube, Netflix, Amazon Prime Video, you name it. Then suddenly I started to notice lip sync issues, probably around autumn/winter 2016. The longer a video played, the more the audio would get out […]

Error Connecting to C$: Device Attached to the System is not Functioning

When I tried to connect to the administrative file share C$ on my wife’s computer I got the error A device attached to the system is not functioning. The other way round worked without a hitch, i.e. I could access my laptop’s C$ share from my wife’s computer. When I tried to connect to her […]

Solved: Citrix Desktop Service Fails to Start, Logs Event 1006

I am sure you all love XenDesktop VDAs that just won’t register. Although this is becoming less and less of a problem I had another case recently.

Workaround for Unexpected Error in PowerCfg -SleepStudy

PowerCfg is a nifty little tool for analyzing and configuring all kinds of things related to battery usage and power plans. In Windows 8.1 PowerCfg learned how to analyze the effectiveness of connected standby, a new low-power mode introduced in Windows 8 that enables applications to stay connected while the device (mostly) sleeps. All the […]

Race Condition – a Troubleshooting Tale

The most obscure effects often have the simplest explanations – once you know where to go looking for them. Luckily uberAgent tells you exactly what is going on.

How WinPE 4.0 Breaks ICA Connections

I had to troubleshoot a case where it suddenly was not possible any more to connect via ICA/HDX to freshly installed Windows 7 VDI machines. As it turned out, the root cause was a combination of Microsoft disabling legacy technologies and Citrix relying on them.

Windows Update Error 80072EFE in Client Hyper-V Guest

Client Hyper-V was one of the things I was most looking forward to when I upgraded to Windows 8. I immediately added the Hyper-V feature and went to installing Server 2008 R2 in the first virtual machine. That went well enough and nothing extraordinary happened until I tried to run Windows Update in the new […]

Solution to “Windows Cannot be Installed to this Disk”

I encountered a strange error when I moved my laptop’s hard drive to another computer to make room for an SSD. When I tried to install Windows 8 on the repurposed drive I could not see any partitions. Neither could I install Windows on the drive. I kept getting the error Windows cannot be installed […]

Solved: Deleting Copied Executable Files Fails – Temporarily

I had a very interesting case recently where copied EXE files could not be deleted. They would simply remain in the folder like zombies, only to disappear a few minutes later.

How to Troubleshoot Failed MSI Installs

I was given the Aventail VPN client software to install on a customer’s Windows 7 x64 computer. That failed miserably. Here is what I did to find the root cause of the problem.

Category: Troubleshooting

Creating an Application Crash Dump

Streamed Video Audio Sync Problems on Windows 10 / Realtek Sound

Error Connecting to C$: Device Attached to the System is not Functioning

Solved: Citrix Desktop Service Fails to Start, Logs Event 1006

Workaround for Unexpected Error in PowerCfg -SleepStudy

Race Condition – a Troubleshooting Tale

How WinPE 4.0 Breaks ICA Connections

Windows Update Error 80072EFE in Client Hyper-V Guest

Solution to “Windows Cannot be Installed to this Disk”

Solved: Deleting Copied Executable Files Fails – Temporarily

How to Troubleshoot Failed MSI Installs